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1. HOW TO GET MALWARE OFF OF YOUR MOBILE DEVICE HOW TO
2. HOW TO GET MALWARE OFF OF YOUR MOBILE DEVICE ANDROID

Note: If you can’t find out what’s causing your malware problem, even after downloading a security app, this is not the time to tinker. You can usually find that option at the top of your notifications shade. If you can’t find a safe mode, activate airplane mode instead, to cut your device off from any networks. Step 4: This should bring up a few power options, including the option to Reboot to safe mode.Ĭhoose this mode and wait for your phone to reboot before you continue.

HOW TO GET MALWARE OFF OF YOUR MOBILE DEVICE ANDROID

Step 3: For most Android devices, you can switch to safe mode by holding down the power button for a couple seconds when your device is on, then tapping and holding on the Power off option. This will help limit the damage the infected app can do. When you turn your device back on and plunge in to isolate the problematic app, switch over to safe mode first. Step 2: Switch to safe/emergency mode while you work. However, this will also require restoring phone access to the internet again, which involves some risk. Anti-malware apps can help identify what is causing your problems and may even be able to remove the infected software for you. If your research turns up nothing, you may want to turn your phone back on and skip down to step five. If you can’t find the app at the root of the problem, you can’t remove it. Do you know the specific infected app that brought malware onto your device? Do you know what other types of software it may have downloaded without your consent? If not, then move to another computer and look up your symptoms (as well as any new apps you tried out) to narrow down the issue. Shutting down also gives you time to think and research. It may not stop the malware from causing damage, but it can stop the problem from getting worse, and may halt ongoing malware attempts to access nearby networks. Once you’re sure your phone is under attack by malware, hold the power button down and turn the phone fully off. Step 1: Shut down until you find out the specifics.

HOW TO GET MALWARE OFF OF YOUR MOBILE DEVICE HOW TO

We’ll walk you through how to do that, then we’ll give you some options for protection, as well as suggest antivirus apps you can use to restore your phone’s health and keep it safe in future. The first step is to find the malware on your phone. What to do if you can't uninstall the app.